Privacy and Cookies

Last Updated: 16 July 2026

At Trengove Farm Cottages, we are committed to protecting your privacy and handling your personal information responsibly. When you stay with us, make an enquiry, or visit our website, we collect certain information to help us provide the best possible service.

This policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal data.

Who We Are

Trengove Farm Cottages is the data controller for the purposes of UK data protection legislation.

Trengove Farm Cottages
Trengove Farm, Cot Road, Illogan, Redruth, Cornwall, TR16 4PS

Telephone: 01209 842 257 / 07787 794385
Email: info@trengovefarm.co.uk

The Information We Collect

Even before you book your holiday, you may provide us with information that we look after carefully.

Enquiries

When you contact us by:

• Email

• Telephone

• Our website contact form

• Third-party holiday websites

We may collect:

• Name

• Email address

• Telephone number

• Any information you provide within your enquiry

Bookings

When you make a booking, we may collect:

• Name

• Postal address

• Email address

• Telephone number

• Booking details

• Names of guests staying with you

• Payment and transaction information (where applicable)

Website Usage Information

Our website uses cookies and similar technologies to help improve your experience.

This may include:

• Website usage statistics

• Device and browser information

• Pages visited

• How you arrived at our website

Cookies

To enable online bookings, we use cookies provided by SuperControl.

We also use Google Analytics to help us understand how visitors use our website. The information collected is anonymised and used to improve the performance and usability of our website.

Cookies used on our website may include:

• Strictly necessary cookies (required for bookings and website functionality)

• Analytics cookies (to understand website performance)

• Preference cookies (to remember settings and preferences)

You can manage your cookie preferences at any time via the cookie settings banner on our website.

Most browsers also allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website, including online bookings.

Further information about cookies can be found at www.cookiesandyou.com.

Why We Collect Your Information

We collect personal information to:

• Respond to enquiries.

• Process and manage bookings.

• Communicate with you before, during and after your stay.

• Improve our website and services.

• Meet our legal and accounting obligations.

• Send news and special offers where you have provided consent.

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Marketing

From time to time, we may send information about offers, news and updates from Trengove Farm Cottages.

We will only do this where:

• You have explicitly consented to receive marketing communications; or

• We are permitted to do so under applicable legislation.

You can unsubscribe from marketing communications at any time by following the instructions in our emails or by contacting us directly.

Where We Store Your Information

All personal data is stored using appropriately managed and secure systems.

This may include services such as:

• SuperControl (booking management)

• Microsoft 365/Outlook

• Google Analytics

• Our website hosting provider

• Payment processing providers (where applicable)

Some of our service providers operate internationally and may transfer data outside of the UK. Where this occurs, appropriate safeguards are in place in accordance with UK data protection legislation.

How Long We Keep Your Information

We only retain personal information for as long as necessary.

Typical retention periods include:

• Booking records: Up to 7 years (for accounting and legal purposes)

• Enquiries that do not result in a booking: Up to 24 months

• Marketing preferences: Until consent is withdrawn

• Website analytics data: In accordance with Google Analytics retention settings

Sharing Your Information

We only share personal data where necessary to provide our services or meet legal obligations.

This may include:

• Booking software providers

• Website and IT service providers

• Professional advisers

• Payment processors

• Regulatory or legal authorities where required by law

We never sell your personal information to third parties.

Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, loss, misuse or alteration.

While no online system can be guaranteed to be completely secure, we work with reputable providers and regularly review our systems and processes.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.

• Request correction of inaccurate information.

• Request deletion of your data.

• Restrict the processing of your data.

• Object to certain types of processing.

• Request a copy of your data (data portability).

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

Complaints

If you have any concerns about how we handle your personal information, please contact us first and we will do our best to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Website: https://ico.org.uk

Accessing or Updating Your Information

If you would like to know what information we hold about you, or if you would like us to amend or delete your information where applicable, please contact us.

Telephone: 01209 842 257 or 07787 794385
Email: info@trengovefarm.co.uk

Or write to:

Trengove Farm Cottages
Trengove Farm
Cot Road
Illogan
Redruth
Cornwall
TR16 4PS

We may update this Privacy & Cookies Policy from time to time. Any changes will be published on this page.